Map the work and select
The team builds a shared view of where recurring work occurs and where human judgement must remain.
- Interviews with the owner and people who perform the workflow.
- Mapping inputs, systems, exceptions, and decision points.
- Selecting one workflow by value, feasibility, and risk.
- A prioritised work map.
- A workflow brief, baseline, and risk register.
- Decision gate
- Does the selected workflow have an owner, a safe test sample, and a measurable outcome?